If you wish to cancel your booking, it must be made in writing to:
mtannan.events@bgcp.nsw.gov.au.
In the event of cancellation, the following fees will be retained by the Garden:
- Cancellations received more than one month prior to your booking will be given a 50% refund of the total fee received.
- Cancellations received less than one month prior to your booking will not be given a refund.
Cancellation due to inclement weather:
A 50% refund of the venue hire fee will be given if you have notified the Visitor Centre on 02 4634 7935 before 9.00 am on the day of your booking, a message must be left on the voicemail.
To process your refund we require a written cancellation (as above) which must be received by the Visitor Centre no more than 14 days after your booking date.
You should be aware that the Garden is a community venue and that other non-related activities may be occurring throughout the Garden at the time of your booking. This may include concerts and large community events that are booked throughout the year.
We will endeavour to limit bookings on the day of a major event. If a confirmed event booking exists, we will make the potential impacts known to you at the time of booking. For bookings made well in advance, notification may not be possible at the time of booking.
The Garden reserves the right to cancel bookings up to six months in advance of the booking date or relocate a booking up to three months in advance of a booking and will refund any payments in full upon cancellation.
No further compensation will be payable.